Step 5 • App Case Study Category: Repair & Maintenance

FixNova

Instant On-Demand Appliance & Device Repair at Your Doorstep

Next-gen on-demand technician dispatch and repair platform for electronics, home appliances, electrical, and plumbing with live GPS tracking and genuine parts guarantee.

25,000+ Repairs

18 Min Arrival

4.9 ★ Rating

All Applications

FixNova Architecture Production Ready

Core Mission

Instant On-Demand Appliance & Device Repair at Your Doorstep

Target Scale

25,000+ Repairs • 18 Min Arrival • 4.9 ★ Rating

Security & Performance

End-to-end encrypted, zero-trust cloud API

VortexNova Product Studio v3.4.0 Live

Step 5 • The Challenge

Problem Statement

Households face untrusted technicians, opaque unstandardized pricing, counterfeit replacement components, and no warranty when devices malfunction. Independent mechanics struggle to find reliable daily job bookings.

Step 5 • Our Innovation

The Solution

FixNova enables customers to book certified, background-checked technicians in 60 seconds with upfront fixed rate-cards, real-time technician map tracking, digital job cards, and a 90-day comprehensive service warranty.

Step 5 • Architecture

Key Product Features

Production Module Breakdown

FEATURE 01

1-Tap On-Demand booking for AC, Washing Machine, Phone, Laptop & Plumbing

FEATURE 02

Live GPS technician movement tracking with estimated time of arrival (ETA)

FEATURE 03

Standardized transparent rate card with upfront price estimation

FEATURE 04

QR-code verified genuine spare parts inventory guarantee

FEATURE 05

In-app digital job-card with before/after photos and secure OTP verification

FEATURE 06

90-Day digital service warranty with zero-cost re-visit coverage

Step 5 Audience

Target Users

Homeowners & Apartment Residents

Certified Field Technicians & Electricians

Appliance Repair Centers & Franchises

Commercial Facility Managers

Step 5 Technology

Technology Stack

Flutter

Node.js

Socket.io

MongoDB

Redis

Google Maps Platform

Razorpay UPI

Step 5 Impact

Results & Business Value

Over 25,000 successful doorstep repairs completed with 4.9/5 satisfaction

Technician arrival time reduced to an industry-leading average of 18 minutes

Zero pricing disputes due to transparent digital job estimation